IT Service Management
Overview
The ITSM team includes the field techs and service desk staff and supports students and staff throughout the school district by providing direct technical support at schools and admin sites. The team handles service requests through the eticket system as well as over the phone. Throughout the school year, but especially during the summer, the warehouse team receives and prepares new technology for deployment to MPS sites.
Budget Summary
Division: Operations Division
Sub-Division: Information Technology
Total Budget Allocation: $15,860,209
Salary/Non-Salary
|
Amount |
Percentage |
| Salary |
$3,849,778 |
24.27% |
| Non-Salary |
$12,010,431 |
75.73% |
| Total |
$15,860,209 |
100.00% |
Funding Sources
| Name |
Budgeted Amount |
| Tech Levy (1097) |
$15,860,209 |
| Total |
$15,860,209 |
Budget Category Amounts
|
Amount |
| Capital |
$0 |
| Central Operations |
$2,433,744 |
| Other |
$0 |
| School Support |
$3,733,034 |
| Student Support |
$9,693,431 |
| Total |
$15,860,209 |
Positions
Position Summary
| Position Count |
FTE Amount |
Salary Amount |
Fringe/Benefits Amount |
Total Salary Budget |
| 35 |
35.00 |
$2,795,772 |
$1,054,006 |
$3,849,778 |
Positions
| Name |
FTE |
| Director, IT Service Management |
1.00 |
| IT Asset & Inventory Control Assistant |
1.00 |
| IT Field Support Technician |
25.00 |
| IT Service Analyst |
1.00 |
| IT Service Desk Support Technician |
7.00 |
| Total |
35.00 |
Non-Salary Expenses
| Name |
Funding Type |
Amount |
Explanation |
| Comp/Tech Repair |
Tech Levy (1097) |
$30,000 |
Interactive whiteboard repair |
| Instruct Tech Devices |
Tech Levy (1097) |
$1,600,000 |
Leased staff devices |
| Instruct Tech Devices |
Tech Levy (1097) |
$8,900,000 |
Leased student devices |
| Instruct Tech Devices |
Tech Levy (1097) |
$193,431 |
Instructional equipment |
| Non-Instruct Tech Dev |
Tech Levy (1097) |
$450,000 |
Cell phones and service |
| Instruct Tech Devices |
Tech Levy (1097) |
$500,000 |
Cellular hotspots |
| Comp/Tech Repair |
Tech Levy (1097) |
$100,000 |
Device repair services |
| Comp/Tech Repair |
Tech Levy (1097) |
$100,000 |
Hardware recycling |
| Non Instruc Software |
Tech Levy (1097) |
$137,000 |
Helpdesk, customer support, and project management software |
| Total |
$12,010,431 |
|
